About
Lambden Window & Door
Lambden Window
& Door (LWD) is the established leader for sales and service in the Lanark
County area. A 21 year old enterprise, the firm has experienced long
term success based on the quality of the products it sells, the high level
of workmanship provided by its installers and the creativity provided when
customized advice is required.
Lambden Window and Door takes pride in providing our clients with the necessary information to
make sound decisions. We encourage all interested shoppers to visit both
our 2500 square foot showroom in Carleton Place,
or our new showroom in Kanata, which displays
the widest selection of top quality windows and doors in the Ottawa Valley.
Customers can choose from over 12 manufacturers offering
the latest styles, colours and technical options available.
Lambden Window and Door has been providing professional installation of all
our products for the past 20 years. We are a fully insured company and stand
behind our work.
If you are currently considering replacement windows and/or doors, we invite
you to contact us or stop by our showroom(s) for a tour and a one on one
discussion of your project. Our knowledgeable staff are always available
to assist you.
Our
Service Pledge
What can you expect when you choose Lambden Window & Door for your window and/or door renovation project?
You can expect the highest level of customer service and quality products that are installed by expert craftsmen. From initial contact to final follow-up here’s what the Lambden team will do to ensure you receive a stress free courteous experience.
Initial Enquiry and Free Quote Request
You can contact Lambden Window & Door by phone, email, through our website or by visiting one of our showrooms. You are assured of courteous service and a swift, friendly response.
Response
A member of our team will contact you before the end of the next business day of your enquiry. We will answer any questions you may have and arrange a convenient time to visit you in person.
Consultation
A representative from Lambden will visit your home as soon as it is convenient to you, as this gives us an opportunity to see your home and understand your exact requirements. It also provides another chance for us to answer your questions and offer advice and guidance (should you require it) on the best product and solution for your project. All of our sales representatives have extensive knowledge in all product and installation processes and can easily offer you the best advice on the most suitable and cost effective solution for your window and/or door replacement needs. Product samples will be available for your viewing.
Proposal
A written proposal will be prepared onsite at the time of measure by our sales representative, unless special pricing is required. Then the quote will be delivered to you in a prompt manner.
Contract
When you have finalized your decision and wish to proceed, your sales representative would be happy to meet at your convenience to sign a contract. Our representative will outline in detail your purchases and ensure all your questions are answered. A deposit of 25% will be required at time of signing.
Re measure
After the contract has been signed our In-house Installations Manager will contact you to make arrangements to do a re-measure. To verify the accuracy of the measurements and make notes of any other materials needed for the day of installation. This will only take up a few moments of your time and will be arranged at a time convenient to you.
Timeline
At the time of signing you will be notified of the approximate installation dates. When your product is ready you will be contacted by the Installations Manager to set up a date for the installation.
Installation
On the first day of installation, the team leader meets with you to confirm the sequence of window and/or door replacements. Throughout the installation process, our team leader will liaise with you on a regular basis - to ensure an efficient and conscientious installation.
Inspection
Upon completion of the installation process, the team leader will confirm that all windows and/or doors satisfy regulations. Each window and/or door will also be personally checked to demonstrate its operation. In addition, we will have the customer confirm that they are satisfied with the work completed, and that the work area is neat and tidy by signing off a completion form before the installers leave. Payment is required upon completion.
After Sales Service
2 weeks after completion, a member of the team will give you a courtesy call to make sure everything is in order. This provides an opportunity for us to answer any outstanding questions you may have and to ensure you are completely satisfied.
Another reason Lambden Window & Door is unique is our own In-House Service Department, if you have any enquiries or problems you can call us directly and be confident we are always here to help.
Warranty
We at Lambden offer our customers a five year Common Sense labour warranty on all installations. Lifetime warranty on windows and the warranty on doors varies please ask your sales representative for details
Common Sense Warranty
We at Lambden offer our customers a five year
COMMON SENSE
labour warranty on all installations.
Lifetime Warranty on windows.
Warranty on doors varies (please refer to individual manufacturer warranty.)
Exclusion:- Seal units installed into customers existing frame - 2 years on labour
- Storm doors: 2 years on labour
No warranty if:
- Another party attempts to modify installation
- Natural occurences
- Abuse or vandalism
- Structural defect
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